Saraswati Infotech have been providing IT Technical Support and Maintenance Services for more than 15 years in Kolkata. Our customers comprise government hospitals, clinics and health centers, school and education institutions, and more than 350 other sites including retail outlets, manufacturing plants, offices – 7 days a week, 24 hours a day.
Saraswati Infotech offers wide-ranging, comprehensive and flexible technical support options for our customers to consider before selecting the ideal combination of products and services which best match their individual requirements.
Saraswati Infotech also provides servers, desktops, peripherals, system and application software, and network infrastructure support and maintenance, on- and and off-site, available with Service Level Agreements (SLAs) or on ad-hoc basis. Our IT support services are compliant with ITIL processes based on most stringent customer support procedures aligned to international service standards. Internally, we have our incident management online ticketing system to assist the technical support team to ensure fast and prompt response to any reported issues.
Our goal is to prevent any incidence related to IT system from occurring, but if they do, we solve them as efficiently and effectively as possible to minimize disruptions to your business.
Our IT Technical Support and Maintenance Services include:-
- Comprehensive system, application and database maintenance support services
- Comprehensive system virtualisation maintenance support services
- All hours Services, PCs, printers, IT peripherals and network equipment maintenance support services
- Enterprise Backup and recovery maintenance services
- Antivirus prevention and restification services
- Nationwide preventive and corrective maintenance